Questions & Answers

Below are some questions we at Cabo Transfers frequently receive regarding our service, airport transfers and the Los Cabos area. This is a good place to look for common information about Cabo Transfers. You may also review the rest of the site for much more information.

If you would like a question answered that is not listed below simply contact us with any additional questions you may have.

Click any of the questions below to display the answer.

Why should I hire a private transportation service?
You are traveling to a foreign country so your safety & security are important, and the language difference can be a barrier. You may also be concerned about getting directly to your hotel or condo as comfortably as possible.

With many public transportation options there is no guarantee anyone will be there when you arrive, the driver may not speak English, the company might not be a licensed service provider, and the vehicles could be older and in disrepair. In many cases the drivers work on per trip commissions and drive at speeds far above the recommended speed limit in order to get back to the airport and collect another fare.

With Cabo Transfers, our bilingual drivers are licensed & qualified and our vehicles are all fully insured late models. You can also count on us to be there when you arrive, even if your flight is delayed. Our goal is to get you directly to your destination in a comfortable and relaxed manor. We are a registered transportation provider, properly permitted to provide one way or round trip transportation throughout the Los Cabos area.

Government Foreign Affairs web sites recommend travellers to pre-arrange their travel itinerates before they travel abroad.
Are your rates the same as those available in the airport arrival area outside Customs?
No, our rates are lower because we work on a pre-booked reservation basis and we don't have to pay expensive airport kiosk rents and parking fees. This allows us to offer better prices and superior quality services than the standard transportation vehicles at the airport. Cabo Transfers offers the most competitive rates combined with the best service available.
What kind of transportation services do you offer?
Cabo Transfers offers both Cabo Shuttle Services and VIP Private Transportation Services. With a VIP Private Transfer you receive exclusive use of the vehicle and your personal driver takes you directly to your hotel or condo. You also have the option to stop for groceries & supplies on your way.

Our shuttle service is best for those who are looking for the most economical option to get from the airport to their hotel. With a Cabo Shuttle you usually share the vehicle with other people and you may have to wait for passengers arriving on your flight or other flights. The airport wait time can be up to 30 minutes before your shuttle vehicle departs the airport.
How many stops do we make on shuttle service?
Our Cabo shuttle service stops at a maximum of 3 hotels, villas or condos per trip to and/or from the airport. With a shuttle you usually share the vehicle with other people and you may have to wait for passengers arriving on your flight or other flights. The airport wait time can be up to 30 minutes before your shuttle vehicle departs the airport.
How long does it take to get from the Cabo Airport to my hotel or condo?
With a VIP private transfers it takes approx. 20 minutes to get to San Jose Del Cabo, 30 minutes for destinations located on the Corridor and 45 minutes to Cabo San Lucas. Our shuttle services can take a little longer depending on how the number of many hotel/condo stops (maximum 3) before we get to your destination Estimated travel times are subject to traffic and road conditions.
Can we stop to buy groceries on the way to our hotel or condo?
With a VIP private transfer, passengers have the option to stop at a department store or supermarket on their way to their hotel. The cost is $40 USD for up to a one hour shop stop. In most situations, shuttle passengers do not have the shop stop option.
Can you provide one way and round trip airport transfers?
Cabo Transfers is licensed to provide one way or round trip private transfers and shuttle services to any hotel, villa, condo, restaurant or activity in the Los Cabos area.
Can I pay by credit card in advance of my arrival?
Passengers have the option to pay by credit card to secure their transportation requirements prior to their arrival. We use the PayPal credit card processing system because they are one of the most trusted & secure payment systems available.
Can I pay for each transfer of a round trip individually?
Round trip transportation is available at a discounted rate, only if complete round trip payment is paid in full. If you would prefer to pay individually for each one way transfer, the one way rate will apply for each transfer with no round trip discount.
I prefer to pay for my transfer when I arrive, can I do this?
You are very welcome to pay your driver in cash upon arrival at the airport. We do ask guests paying on arrival to please re-confirm their airport transfer 24 hours before their flight arrives at the Cabo Airport.
How do I locate my driver when I arrive at the Cabo airport? Meet & Greet.
Upon arrival and after passing Immigration, you will continue to collect your luggage and clear Customs. Once you clear customs, walk past the timeshare desks & sales people located inside the terminal and walk out the exit doors. There will be a private driver waiting for you with a printed welcome sign displaying your name. Your driver will assist with your luggage and escort you to your vehicle.
What happens if my flight arrives early or is delayed?
Cabo Transfers office staff monitors airline schedules and reports any changes to our drivers. Whether your flight arrives early or late, you can be assured your driver will be at the airport to meet you.
How do I arrange for my departure transfer?
When you arrive at your hotel, we will give you a departure coupon. On the day of your departure your driver will pick you up at your hotel at an agreed to time, usually 2 - 2 ½ hours prior to your flight time.
What is your cancellation policy?
We ask for passengers to please provide us with as much notice as possible if they are going to cancel the reservation. If you miss your flight or have a last minute change of plans, please phone or email us as soon as possible.
Do your rates include a tip for your driver?
Our rates include taxes, insurance and permit fees. Tipping is optional and suggested at 10-15%.
How close to our travel date do we need to make our reservation?
We recommend booking your Cabo transportation as soon as you have confirmed your airline tickets. Cabo Transfers can accept reservations with as little as 24 hours notice.
How do we make a reservation?
To make a reservation, click on the "Reserve" tab at the top of the page and input your contact information and flight details on our Reservation Request Form. You can also email us at info@CaboTransfers.com. You also have the option of confirming your reservation by phone @ 1-877-737-Cabo.
Do you have a toll free number?
We offer toll free phone service for people calling from USA or Canada. Our toll free number is 1-877-737-Cabo (2226). If we are not available to answer your call you will be prompted to leave a message and include your contact information, flight details, and email address if available. We will reply by email or call you in person to discuss your Cabo transportation requirements.
What type of vehicles do you have?
Cabo Transfers offer shuttle and private transportation services by Suburban, Expedition, Passenger Van, Toyota Hiace, Mercedes Sprinter and Motor Coach. For more information including passenger limits, please select the "Vehicles" tab at the top of the page.
Do we get a choice of vehicles?
Vehicles are assigned depending on number of people traveling and individual passenger requirements. Specific vehicle requests can be accommodated subject to availability and with advance notice.
Do your drivers speak English?
Our drivers speak fluent English and have advanced knowledge of the Los Cabos area. They look forward to answering any questions you may have and providing recommendations on everything from restaurants to activities.
Are your drivers qualified?
All our drivers are properly licensed with Federal Drivers Licenses and they have advanced driver training. They have up to date knowledge of current road conditions, closures and detours. Most of our drivers have been working for us for many years and all have great knowledge of the Los Cabos area.
How many pieces of luggage can we have?
For our Cabo Shuttle Service, we ask guest to limit their luggage to 2 suitcases and 2 carry on items. VIP Private Transfers have no luggage limit as long as the luggage can be accommodated inside the type of vehicle reserved.
Do you have children's seats?
Children seats are available and more information about make and models is available by request. There is no extra charge for the use of any of our car seats. Car seats are subject to availability and must be requested in advance.
Do you have any vehicles that can accommodate a wheel chair?
The Toyota Hiace's and Mercedes Sprinter's can accommodate the transportation of a wheel chair by removing the rear seats. The guests are accommodated in the regular seats during their transfer. Service is only available as a private transfer and is subject to vehicle availability.
Do you have a lost and found department?
All vehicles are inspected after each transfer and any items found are reported to our Operations Manager and held in our Lost & Found department. We will contact you immediately to make arrangements for the return of your belongings. If you have already left the country, we can assist in having your belongings shipped to you via FedEx or DHL.
How many years have you been in business?
We have been in providing transportation services for 8 years.
Can we view some of your testimonials?
Passenger submitted testimonials can be viewed by clicking on the "Testimonials" tab at the top of this page. Group and wedding event testimonials are also available.
Can you provide Cabo airport transfers for groups & weddings?
We provide transportation services for group events and weddings. Our services include airport transfers, transportation for rehearsal dinners, restaurant dine-outs, activities, and event transfers. We have the ability to manage group events & weddings of any size, and work to accommodate all last minute changes and guest modifications. No challenge is too great for us!
We are a Bride & Groom and we are having a self planned wedding. Can we work with you directly and receive group rates?
We welcome those Brides & Grooms who wish to enjoy a self planned wedding. Depending on the size of your wedding group; we can provide you with discounted rates. For most weddings, everyone arrives and departs at different times. We give the bride & groom the ability to have their wedding guests contact us directly as part of your wedding group.

We can provide you with a secure web page for your guests to log-in, view group rates and arrange & pay for their airport transfer. The rates can also be hidden for weddings that include their guest's transfers. Your web page can include rehearsal dinner, activity and event transportation rates & information. We are available to assist in the planning of your wedding itinerary and to suggest hotels, event locations and Cabo wedding vendors.
Do you work with Wedding Planners or Group Event Managers?
We have many years of experience working with Wedding Planners and Group Event Managers. We are a recognized ASTA member (American Society of Travel Agents) and have the Secretary of Communications & Transportation License that permits us to operate round trip transportation services throughout the Los Cabos area. Our services include airport transfers, round trip transportation for restaurant dine-outs, rehearsal dinners, activities, and events. We have the skills and resources necessary to manage weddings and group events of all sizes.

Cabo Transfers is also available to work directly with the Planners/Manager's client to satisfy all their transportation requirements. We provide them with a secure web page for guests or attendees to log-in, view commissionable rates and arrange and pay for their airport transfer reservation directly with us. We can hide the rate display feature if the client wishes to prepay the transfers. The client's web page can also include rehearsal dinner, activity and event transportation information.

Commissions are paid within 30 days after transportation services have been satisfied.
I have a wedding/group event and everyone is arriving on different flights at different times. Will this be a problem?
For most weddings, everyone arrives and departs at different times. We can provide you with blend of shuttle and private transfer services to best accommodate the transportation requirements of your guests or attendees.
Can I make a One-way Departure Reservation?
Cabo Transfers provides One-way departure reservations in both shuttle and private transfer services. Current Government Regulations normally require travellers to confirm their "hotel to airport" shuttle or private transportation services at least 72 hours in advance of their departure. Please submit your reservation or contact us directly at reservations@cabotransfers.com or 1-877-737-2226 so we can review your request.

If you have a question or requirement that has not been address in our Q&A, please contact us.